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Language Assistance Program (California)

Effective January 1, 2009, for the Northern and Southern California regions, Senate Bill 853, also known as the California Language Assistance Program (CALAP) requires all contracted providers to offer interpreter services to members for whom English is not their primary language.

Kaiser Permanente will provide written notification if a member needs interpreter services. For complete instructions and documentation refer to the Kaiser Permanente implementation notice♦ for Senate Bill 853 - California Language Assistance Program (CALAP).

All services will be paid by Kaiser Permanente. Interpreter services are provided through:

Language Line (spoken word):
    Offers 140 languages
    24 hours a day/7 days a week

Northern California DME referrals ONLY:

Language Assistance Providers Paid For By Kaiser Permanente

Type Of ServiceLanguageCompanySchedulingData Elements RequiredCancellation Policy
Telephonic Interpreter Over 200 Languages Language Line (888) 898-1301 - KP Client ID number
- KP Referral or authorization number
- Member's MRN
In-person Interpreter American Sign Language Interpreting and Consulting Services,Inc (888) 615-0016 - KP Referral or authorization number
- Member's MRN
-Date(s) of appointment(s)
-Time & duration of each appointment
-Specific address & location of appointment(s)
-Any access or security measures the interpreter will need to Know and plan for to gain entry to the place of service
Appointments must be cancelled 24 hours in advance of appointment
In-person Interpreter American Sign Language Partners in Communication LLC (800) 975-8150
In-person Interpreter American Sign Language Bay Area Communication Access (415) 356-0405

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