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- Claims status can only be obtained through one of our self-service tools. Sign-On or Register to access KP Online Affiliate, or view claim status as a guest user.
- Please note that Self-Funded, PPO, POS or OOA member claims may not be available in this self-service tool. If your inquiry is about a Self-Funded member claim, please sign on to the Self-Funded plans online tool*. If your inquiry is about a PPO, POS or OOA member claim, please call (800) 392-8649, Monday through Friday from 6am to 6pm.
- You may now submit online disputes, appeals, supplemental claim attachments or request for information (RFI) via Online Affiliate. Learn more about our new Claim submission tools and partnership.
These online resources are designed to provide quick and easy access to the information you need to work effectively with Kaiser Permanente and ensure the best possible service to our members. While this information is as up-to-date and accurate as possible, it does not take the place of the terms of any contract your organization may have with Kaiser Permanente.
We are committed to promoting the total health of Kaiser Permanente members. We appreciate the services you provide to support that mission.
If you are a Northern California Kaiser Permanente member and would like to access your My Health Manager account to message your doctor, fill prescriptions, or view your medical record, please click below:
KP Members Click Here!
Providers: Sign-on*to use our secure provider tools (except Self-Funded, PPO, POS and OOA plans):
View eligibility and benefits*
View clinical information*
Self-Funded Plans: Sign-on*
PPO, POS and OOA plans: Call (800) 392-8649
Contracted and non-contracted providers can view their claim status as a guest user without registering. You will be asked to provide key information about a claim in question. In return, you will be able to view claim status information, including the current processing status, and, if paid, the vendor and specific payment information. If your claim is not found in the Guest User system, call the phone number listed on the member’s ID card.
Register for KP Online Affiliate access
The material contained on this site is for general information purposes only. It is offered to assist providers that may come into contact with members, including both contracted providers and those who do not otherwise have contracts with Kaiser Permanente to provide services to members.
Providers that do have contracts with Kaiser Permanente to provide services to members must exclusively consult their contract and related provider manual(s) for final determination of any issue addressed on this site.
Nothing on this site shall be interpreted to bind Kaiser Permanente in any way, or in any manner to modify the terms and conditions of a provider contract with Kaiser Permanente. Kaiser Permanente may modify or change any of the material referenced on this site without any obligation to update this site or otherwise notify the general public.
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