Learn about claims and appeals procedures for HMO members.
Learn about claims and appeals procedures for Self-funded members.
Learn about KP ClaimsConnect, the claims processing system.
Contracted and non-contracted providers can view their claim status as a guest user without registering. You will be asked to provide key information about a claim in question. In return, you will be able to view claim status information, including the current processing status, and, if paid, the vendor and specific payment information. If your claim is not found in the Guest User system, call the phone number listed on the member’s ID card.