The Outside Referral Department (ORD) is responsible for coordinating and tracking authorized referrals.
- Process and distribute the authorization document(s)
- Verify status of authorizations
- Act as liaison between the contracting provider and Kaiser Permanente physicians
Referral Coordinators may be reached by calling the telephone number that is provided on a member’s authorization documents. If you have not received an authorization document from us and are unsure about the appropriate Referral Coordinator, please contact the Outside Referral Services Department in your Service Area.