Understanding your bill
You should expect a bill after most visits if:
- your payment at check-in didn’t cover the full charges of the services you were scheduled to receive, and/or
- you received additional services during your visit
Your doctor and care team may not know all the services you’ll need until they see you. When you come in for a scheduled visit, your doctor may request additional services like lab tests or X-rays. Charges for these additional services will appear on your bill. If you don't see them on your next bill, they'll appear on a future bill.
You may receive preventive and non-preventive care services during the same visit. These services may result in different costs. For example, suppose you come in for a routine physical exam. Since routine exams are considered a preventive care service, they’re typically covered at no cost or at a copay.
During your routine physical exam, however, your doctor might decide that a mole needs to be removed for testing. Because mole removal and the lab tests involved in testing are considered non-preventive care services, you’d probably have to pay an additional copay, coinsurance, or deductible payment for these procedures. So, although your routine physical exam would be covered at no cost or at a copay as a preventive care service, additional payments would probably be required for the two non-preventive services (removal of the mole and lab work of the mole) you received during your visit. The extra costs will appear on your bill later.
Depending on the types of services you receive, you may get a professional bill or a hospital bill.
- Professional bill — This bill will show your charges for services usually received at a medical office, including doctor’s office visits, lab tests, and X-rays. It may also include physician-related services provided in a hospital — for example, when a radiologist reviews X-rays taken in a hospital.
- Hospital bill — If you’re admitted to the hospital, this bill will show your charges for most services you receive there, including surgery and anesthesia.
The bill you get at home will show charges for the services you got, what you paid, what your health plan paid, and the amount you owe. See the summary on the back of your bill for a helpful overview of how to read it.
View a sample bill♦ so you know what to expect.
You’ll usually get a bill for any month in which you come in for services or have any charges or payments posted to your account. Services and related payments may take up to 125 days to appear on your bill. If you don’t see a recent service or payment on your bill, look for it on a future bill.
For your convenience, there are a variety of ways to pay your bill. You can view and pay your bill online by signing on to kp.org, using the Kaiser Permanente app, or follow the instructions on your bill to pay by mail. You can also call the number on your bill.
• Online anytime: The easiest way to pay is to visit kp.org/paymedicalbills. You can securely pay your bill.
• On your mobile device: You can securely view and pay medical bills using the Kaiser Permanente app.
• By mail: Send your payment in the return envelope that came with your bill.
• By phone: Call us at 1-800-390-3507, weekdays from 7 a.m. to 5 p.m., to pay with a credit or debit card.
If you have a health reimbursement arrangement (HRA), health savings account (HSA), or flexible spending account (FSA) and received a Health Payment Card or debit card for your account, you can use it to help pay for qualified medical expenses.
If you have other questions about your bill, call us at 1-800-390-3507, weekdays from 7 a.m. to 5 p.m.
For additional information
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