For In-network HMO benefits:
You and your employees can call one of the numbers below for answers to questions about their benefits, I.D. cards, copayments, facility information, claims, service issues and more.
1-800-757-7585 (Chinese dialects)
Monday through Friday
7 a.m. - 7 p.m.
Saturday and Sunday
7 a.m. - 3 p.m.
For Participating and Non-Participating Network benefits:
Kaiser Permanente Insurance Company customer service 1-800-788-0710 Monday through Friday 7 a.m. to 7 p.m. Saturday and Sunday 7 a.m. to 3 p.m.
Deductible Plans for Individuals Member service contact info:
Hours of operation for the Member Service Call Center:
Monday through Friday : 7 a.m. - 7 p.m. (PT)
Saturday and Sunday: 7 a.m. - 3 p.m. (PT)
Phone number: 1-800-464-4000