Member Support

Customer Service:

• Call 1-800-788-0710 (TTY 711), Monday through Friday, 7 a.m. to 7 p.m., Pacific time.

Precertification:

• For precertification of medical services, please call 1-888-251-7052 (TTY 711), Monday through Friday, 6 a.m. to 6 p.m., Pacific time.

Submitting Claims:

• To submit a medical claim for reimbursement, complete the Medical Claim Form and mail to:

NORTHERN CA MEMBERS
P.O. Box 12923
Oakland, CA 94604-2923

SOUTHERN CA MEMBERS
P.O. Box 7004
Downey, CA 90242-7004

MEMBER SERVICES
1-800-788-0710

Pharmacy:

MedImpact Pharmacies

• To locate MedImpact Pharmacies check the OOA Pharmacy Locator Tool or call 1-800-788-2949 (TTY 711).
• To submit a pharmacy claim for reimbursement complete the MedImpact Prescription Drug Claim Form and mail to:

MedImpact Healthcare Systems, Inc.
P.O. Box 509098
San Diego, CA 92150-9098