Kaiser Foundation complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Kaiser Permanente does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. We also:
- Provide no cost aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters.
- Written information in other formats, such as large print, audio, and accessible electronic formats.
- Provide no cost language services to people whose primary language is not English, such as:
- Qualified interpreters.
- Information written in other languages.
If you need these services, call Member Services at the phone number listed below. If you believe that Kaiser Permanente has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Civil Rights Coordinator by mail or phone, as indicated below. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.
|Service area||Member Services||Civil Rights Coordinator address|
|California||1-800-443-0815 (TTY 711) 8 a.m. to 8 p.m., seven days a week||One Kaiser Plaza 12th Floor, Suite 1223 Oakland, CA 94612|
||1-800-476-2167 (TTY 711) 8 a.m. to 8 p.m., seven days a week||2500 South Havana Aurora, CO 80014|
||1-800-232-4404 (TTY 711) 8 a.m. to 8 p.m., seven days a week||Nine Piedmont Center 3495 Piedmont Road NE Atlanta, GA 30305|
||1-800-805-2739 (TTY 711) 8 a.m. to 8 p.m., seven days a week||711 Kapiolani Blvd. Honolulu, HI 96813|
|Maryland / Virginia / Washington D.C.
||1-888-777-5536 (TTY 711) 8 a.m. to 8 p.m., seven days a week||2101 East Jefferson Street Rockville, MD 20852|
|Oregon / Washington
||1-877-227-8221 (TTY 711) 8 a.m. to 8 p.m., seven days a week||500 NE Multnomah St. Suite 100, Portland, OR 97232|
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf,† or by mail or phone at:
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.†
In California, Hawaii, Oregon, Washington, Colorado, Georgia and the District of Columbia, Kaiser Permanente is an HMO plan with a Medicare contract. In Maryland, Kaiser Permanente is an HMO plan and a Cost plan with a Medicare contract. In Virginia, Kaiser Permanente is a Cost plan with a Medicare contract. Enrollment in Kaiser Permanente depends on contract renewal.
†Kaiser Permanente is not responsible for the content or policies of external Internet sites.
This page was last updated: March 8, 2019 at 12 a.m. PT